02Automatic Renewal
Ball Metrics IQ subscriptions renew automatically. Billing occurs according to the plan and interval you selected at checkout, and continues until you cancel.
Each renewal charges the payment method on file at the price in effect for your subscription.
03Future Pricing Changes
Future pricing may change. New pricing applies to new subscribers and to subscriptions that lapse and are later restarted. Beginning September 1, new subscribers pay $20/month.
04Founding Member Pricing
Founding Members keep their grandfathered $10/month price for as long as their subscription remains continuously active.
If a Founding Member cancels and later resubscribes, the then-current standard price applies. Grandfathered pricing follows the subscription, not the account.
05Cancellation
You may cancel at any time from the account dashboard. Cancellation stops future renewals immediately.
Access continues until the end of the paid billing period, and your account dashboard displays the exact date access ends.
06Refunds
Unless required by law, payments are non-refundable. This includes partial billing periods, unused access and forgotten renewals.
If you believe a charge was made in error, contact support@ballmetricsiq.com and we will review it.
07Failed Payments
If a payment fails, the charge may be retried automatically over several days and we will email the address on your account.
Premium access may be suspended if payment cannot be collected. Updating your payment method restores access once a charge succeeds.
08Taxes
Applicable sales tax, VAT or GST may be added to your subscription price based on your billing location. Any tax collected appears on your receipt.
09Receipts & Invoices
Receipts are emailed automatically after each successful payment, and your billing history with downloadable receipts is available in the account dashboard.
Contact support
Questions about this document, your account or your billing? Our support team answers every message.
support@ballmetricsiq.com